Kitchen Plus — Support

Help with the app, your account and your subscription.

Before you write

Telling us the phone you are using, the version of Kitchen Plus and what you had just tapped saves a round of questions. If a screen showed a message, a photograph of it is the fastest way to explain.

Common questions

I subscribed and the app still says I am on the free plan

A purchase is finished when our server has been told about it, which is usually a few seconds after the store sheet closes. Open Settings and pull down to refresh. If it has not changed after a minute, tap Restore purchases on the Kitchen Plus Pro page. If it still has not, write to us with the email address on your App Store account.

How do I cancel?

Subscriptions are managed by the store, not by us. On iPhone: Settings, your name, Subscriptions. On Android: the Play Store app, your profile, Payments and subscriptions. Cancelling stops the next renewal and you keep Pro until the day it would have renewed.

A receipt scan read something wrong

Every line on the review card can be edited before you save it, including the name, the price and the shelf. If a whole receipt came back badly, send us the photograph and tell us the shop.

Can I delete my account and everything in it?

Yes, from Settings, at the bottom. It removes your inventory, shopping list, meals and profile from our servers and cannot be undone. See the privacy policy for what is held and for how long.

A recipe is filed under the wrong cuisine, or its video is the wrong dish

Tell us the recipe's name and we will correct the catalogue for everyone. These come from public cooking videos and a name that two cuisines share is the usual cause.

Privacy

What the app collects, what leaves your phone and what it is used for is set out in the privacy policy.